Refund policy

REFUND POLICY

Last updated: December 19, 2025

We want you to be happy with your purchase. This Refund Policy explains how returns, refunds, and replacements are handled for Hideaway Tales products.

1. Returns Eligibility

We accept returns within 30 days of delivery, provided that:

  • The item is unused

  • The item is in its original condition

  • The item is returned in original packaging

Due to the nature of our products, we cannot accept returns for items that show signs of use, damage after delivery, or normal wear and tear.

2. How to Request a Return

To initiate a return, please contact us at:

Email: HideawayTales@gmail.com

Include:

  • Your order number

  • A brief explanation of the issue

  • Photos if the item is damaged or defective

Do not return items without contacting us first, as returns are processed through our fulfillment partners.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide photos of the issue

We will arrange a replacement or refund at no additional cost to you, subject to verification with our fulfillment provider.

4. Refunds

Once a return is approved and received (or confirmed by our fulfillment partner), refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing

  • Additional time for your bank or payment provider to post the refund

Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

We do not offer direct exchanges. If approved, you may return the original item for a refund and place a new order.

6. Final Sale Items

Items marked as Final Sale are not eligible for return or refund unless they arrive damaged or defective.

7. Lost Packages

If tracking shows an order as delivered but you did not receive it, please contact us. We will work with the carrier and fulfillment partner to investigate, but we cannot guarantee replacement in cases of confirmed delivery.

8. International Orders

International orders may be subject to customs duties or taxes. These are the responsibility of the customer and are non-refundable.

9. Contact Us

For refund or return questions, contact:
Email: HideawyTales@gmail.com